Returns Policy

For hygiene purposes we do not offer refunds or exchanges on items unless they are unopened or faulty/damaged.

 

You have 14 days from receiving your order to contact us regarding a refund, and a further 14 to return your item(s).

If you receive an item that is damaged or faulty we will exchange or refund it for you. You must notify us within 14 days of receipt and send us an image to lalaandcohair@gmail.com

 

Original shipping charges are refundable on damaged or faulty items. We recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. 

 

Refunds will be processed within 14 days of us receiving returned items.